Complaints Procedure

We value your feedback and want to make sure we get things right! If something's gone wrong, we're here to fix it. If you encounter any issues during the onboarding process before being handed over to one of our law firm partners to begin your conveyancing, here’s how you can let us know and what to expect next:

Step 1: Tell Us your Issues

You can reach out to us through any of these options:

Email: complaints@edgerow.uk

Phone: 0117 457 9106 (Available Mon-Fri, 9 AM–5:30 PM)

Please include as much detail as possible—what happened, when it happened, and how we can fix it.

Step 2: We'll Investigate

Once we receive your complaint, here's what happens:

Acknowledgment: We'll confirm we've got your complaint.

Investigation: Our team will look into it thoroughly and fairly.

Resolution: We'll get back to you with a full response within 2 working days. If it’s going to take longer, we’ll keep you in the loop.

We’re Here to Help!
Your satisfaction is important to us, so let’s work together to make things right.

(Need help now? Give us a call—we’re happy to chat!)